We love fast and effective Support and our aim is to reach a resolution for any issue / request in as little time as possible, sparing you the agony of an endless exchange of emails. For this reason, depending on the type of request you have, we have designed a detailed series of questions, aimed at getting all the information we need to successfully help you.
Most technical issues can be resolved at your end. Check our growing Knowledge Base of video tutorials and Support Docs. The solution to your problem might already be there!
Slow email support
Dear students, the response time to your requests for support is currently 7 days. We apologize for any inconvenience this might cause. We value you as our student and we are working hard to get back to providing quick email support. If you have already submitted a ticket, rest assured that ALL issues will be resolved and questions answered. No need to submit another ticket. Scusatemi molto, Manu.
TO SEND A QUICK AND EASY MESSAGE, JUST SELECT THE GENERAL QUESTION DEPARTMENT.
Italy Made Easy is a small business with a small team. Please allow a few days to hear back from us.
Rest assured that any pre-enrollment query will be answered and any account-related issue will be resolved! Grazie mille for your understanding.
GETTING OUR REPLY
Always check your Spam folder if you haven't heard from us for too long!
If you have an account with us, we recommend using the same email address when contacting Support as that will make it easy to deal with your request.