Knowledge Base

• How to Add or Change a Profile Photo
• Change Password
• Password Reset Link Not Valid
• Migration to the New Academy Website
• How to Change my Display Name

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• Course Catalogue: What Courses are Available?
• Standard vs VIP/Upgraded Courses
• How to Sign Up to a Course
• Which Level Should I Take?
• How to Download Course PDF and MP3 Files

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• Bookmarked Pages Not Loading
• Finished Beginner Italian Level 1, Cannot See Level 2
• Change Password
• Cannot Log In to the Academy
• Cannot access Speak Italian from Day 1 courses

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• How to Change Video Quality
• How to Make a Video Larger

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• Number of Quiz Attempts

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• Tell me about Exams!

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• Assignment Timed Out
• How to Submit an Assignment by Uploading a File
• How to Submit an Audio Assignment

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• Online Safety and Security

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• Tell me about Livestreams!
• Certificate of Completion
• How to Cancel Amico Extra Subscription
• Tell me about Monete!
• Forums: How to Post a Comment

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• Migration to the New Academy Website

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• Manu’s Qualifications and Experience

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• Account Migration: Original From Zero To Italian students (Monthly option)
• Migration to the New Academy Website
• Account Migration: Original From Zero To Italian students (Yearly Already Migrated)
• Account Migration: Original From Zero To Italian students (Yearly option)

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