If you were an original monthly subscriber and were migrated before December 19, 2017, then you’re all good! Nothing to read for you!
Is this you?
- You joined From Zero To Italian between February and July 2017
- Your original payment plan of $197/year has already been cancelled
- You can access the new Academy website
- You have Beginner Italian Level 1 and Beginner Italian Level 2 listed in your courses
- You can see the Chat App widget at the bottom of every page
You have already been Migrated!
If you match the above profile, you have already been migrated! Congratulazioni!
On December 20, 2017 we performed some very important maintenance that may have affected the information in your Account, but should not have affected your experience on the Academy.
The main difference you will notice is that now your account is attached to a From Zero To Italian Membership.
You can check under MY ACCOUNT > MEMBERSHIPS (on the Academy site).
This essentially replaces the Amico Extra membership you were given upon Migration and makes things clearer for you, as it acknowledges your belonging to the original From Zero To Italian program!
- A few days before your current paid year expires, you will receive an email asking you to Renew your Subscription. The email will have all the necessary information.
This is a very important step to ensure you stay on the From Zero To Italian Yearly plan (which, as you know, is an amazing deal and is no longer sold).
- Once your paid year expires, you will lose access to the Interactive features of the Academy and your courses, until you Renew your Subscription.
- You will have 30 days to Renew your Subscription once it expires. After this period you will fully lose your rights to the From Zero To Italian Subscription program and will not be able to join again.
Lucy joined From Zero to Italian on March 30, 2017.
She opted for the Yearly option, so she’s been able to use the old From Zero To Italian website without a worry in the world.
She was migrated to the new Academy site at some point in September.
Lucy is now able to use the new Academy site to the fullest until March 30, 2018 (or longer if she was given bonus weeks!).
On March 30, 2018 Lucy’s account is put on hold, until she manually Renews her Subscription.
From this point onward, Lucy has nothing to worry about, as new payments will be taken out every year, as per her original Subscription!
Lucy is happy and she keeps learning Italian with From Zero To Italian!
Do I need Amico Extra / How come I do not have Amico Extra?
No, you do not need Amico Extra. Your From Zero To Italian membership is the best deal on earth, and it includes everything!
Why do I need to Renew my Subscription?
Since you will be using a new website, your original subscription (i.e. your payment plan) would be no good. You need to create a new payment plan so that you are still entitled to access the From Zero To Italian program on the Academy website.
How do I Renew my Subscription?
A few days before your access to From Zero To Italian expires (which will depend on when your the date you joined the program), you will receive an email with a link to Renew your Subscription.
Should you not receive the email, you can check under MY ACCOUNT > MEMBERSHIPS (on the Academy site). If you see a button saying RENEW then you can Renew your Subscription!
What’s involved in the Renewal?
Since a fully migrated account no longer has a payment plan, you would essentially be using our services for free if you did not renew your Subscription! Renewing your Subscription basically means re-purchasing From Zero To Italian and agreeing on a new recurring yearly payment plan.
I don’t seem to be able to Renew My Subscription…
You joined From Zero To Italian when it was first launched and sold as a recurring subscription. It was a crazy good deal and, like any other subscription/membership, you need to make all payments in order to keep the rights to the program. If you waited more than 30 days since your subscription expired, you have lost your right to From Zero To Italian.
You can still learn with the program by purchasing the individual courses as they are released.
I cannot login to the Academy site
The Academy is a different website from the original website you were using when you joined From Zero To Italian. For this reason, your account has a different password. If you don’t know what the password is, you can request a Password Reset link here.
This article might help if the reset link does not work.