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  2. Knowledge Base
  3. Troubleshooting
  4. Password Reset Link Not Valid

Password Reset Link Not Valid

If you are trying to reset your password, and have receive the Password Reset email from us, but clicking on the Password Reset Link gives you an error message saying that ‘the key is invalid’, the issue is most likely that your email provider is breaking the link you received.

This can be easily fixed by manually selecting the link, copying it (Ctrl C) and pasting (Ctrl V) in a new browser window.

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